Shipping policy

Shipping and Delivery Policy

Effective date: September 24, 2026

Thank you for shopping with Treasured Finds by Kelly. This policy explains how we prepare and deliver physical and digital products.

Physical products

Physical products may be made and shipped by Treasured Finds by Kelly or fulfilled by a third-party print provider through Printify. A Printify product may ship from a location different from our business address.

Processing time is the time needed to prepare or produce an item before it ships. Shipping time begins after the carrier receives the package. Processing and shipping estimates may differ by product, print provider, destination, and shipping method. Please review the estimate shown on the product page or at checkout before ordering.

Shipping charges, if any, are displayed at checkout. We ship to the destinations available for the specific product at checkout; availability may vary by item.

Custom orders

Production of a personalized item may depend on receiving the details needed to make it, such as a name, photograph, size, or approved design. Please check the information you submit carefully. If something is missing, we will contact you using the information provided with your order.

Tracking and multiple packages

When tracking is available, we will provide it after the order ships. Tracking updates may take time to appear after a shipping label is created.

Items in the same order may arrive separately, especially when they are made by different print providers. Separate packages may have different delivery dates and tracking numbers.

Shipping delays

Delivery estimates are not guaranteed arrival dates. If we learn that we cannot ship your order within the stated timeframe, we will contact you with an updated estimate and the option to agree to the delay or cancel the affected unshipped item for a refund.

Address errors and delivery problems

Please check your shipping address before placing your order. If you notice an error, email support@treasuredfindsbykelly.com as soon as possible with your order number and the correct address. Once an item enters production or ships, an address change may no longer be possible.

If tracking shows a delivery problem or your package has not arrived, contact us so we can review the order and help determine the next step. If an item arrives damaged or incorrect, please refer to our Refund Policy and contact us with your order number and photographs of the issue.

International orders

International shipping is available only where offered for the product at checkout. Depending on the destination and fulfillment location, customs duties, import taxes, or other charges may apply. Any charges that are not collected at checkout may be collected by the destination country or carrier. Please review the charges shown at checkout before purchasing.

Digital products

Digital products are delivered online by the method stated in the product listing, such as a download link or email. Digital-only orders are not shipped and have no shipping charge. If you cannot access your purchase, contact support@treasuredfindsbykelly.com with your order number.